To successfully return an item to Landscapes Direct please adhere to the following
steps. Failure to follow these procedures may result in your return being rejected
upon receipt. Landscapes Directs's warranty, returns policy and your rights
under the Distance Selling Regulations are set out in our terms and conditions
of sale which can be obtained via email or at www.ld-uk.com
Obtain an RMA Number
You must obtain an RMA (Returns Material Authorisation) number before making
any returns. To obtain an RMA number please contact Customer Services on 0800
731 6534 and provide the following information:
- Account Number
- Order Reference Number
- the the part number(s) to be returned
- the reason for returning the goods (including a full fault description if
there is a problem with the product)
The method of return should be confirmed with Customer Services whilst obtaining
an RMA number.
What if there is a problem with the product?
If the items are being returned as faulty or due to our error, Landscapes Direct
will pay for the return. You will need to give a full and detailed description
of the fault or error before an RMA number can be issued.
A pre-paid returns card can be used to return small items. If returning by
post you must obtain proof of postage from the Post Office. For larger items,
a collection will be arranged for a date and from a location of your choice.
Please keep the collection receipt from the courier for your records.
Certain items are covered by the manufacturer's warranty, details of which
will be given when you ring for your RMA number. The quickest option is for
you to return such items direct to the manufacturer. If you prefer, Landscapes
Direct, can facilitate the return. We will however ask you to obtain an RMA
number from the manufacturer before sending the product back to Landscapes Direct.
What if I've changed my mind?
If you bought goods as a consumer within the meaning of the Distance Selling
Regulations, you have a 7 day "cooling off" period. Landscapes Direct offers
a 7 day return option to all customers in any event. Such items must be returned
in resaleable condition and in accordance with the packaging requirements below.
Products must be returned at your cost with proof of delivery being available
upon request. Landscapes Direct may request that certain items are returned
using Landscapes Direct's pre-paid label or courier in which case the cost will
be deducted from the value of the return.
Goods returned under this option after the 7 day period will be subject to
a 30% restocking fee.
How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging
to that in which they were received. Landscapes Direct cannot accept returns
if goods have been damaged in transit as a result of inadequate packaging.
Please clearly mark the RMA number on the transit packaging of your return.
Do not write on or mark the product packaging. Please enclose a copy of your
How long will it take?
Landscapes Direct aim to have all returns processed (subject to inspection
and acceptance) within 2 days of receipt.Please allow up to 7 days for delivery
for goods returned by post. Any goods rejected for return will be shipped back
to you at your expense.
All shipping information can be found in our Terms and Conditions page.